CHANGE OF MIND

Due to the limited production and availability of our collections, we do not accept returns, exchanges or offer store credit for change-of-mind purchases.

We encourage you to carefully review product descriptions, materials and sizing information before purchasing. If you have any questions about a piece, please contact us before placing your order. We're always happy to help.

FAULTY OR DAMAGED ITEMS

If you believe your item is faulty or has arrived damaged, please contact us at info@biancamavrick.comwith your order number and a description of the issue.

To help us assess your enquiry, please provide:

• Your order confirmation number
• A description of the issue
• Clear photographs of the item

Once we've reviewed your enquiry, we'll be in touch to arrange the appropriate next steps. Depending on the issue, this may include a repair, replacement or refund. Reasonable return postage costs for confirmed faulty items will be covered by us.

REPAIRS & JEWELLERY CARE

If your jewellery requires attention, please contact us at info@biancamavrick.com with your order details and photographs where possible.

Repairs resulting from general wear and tear, accidental damage or misuse may incur a repair fee. We'll advise you of any costs before proceeding.

For more information on caring for your jewellery, please refer to our Jewellery Care Guide.

PURCHASES FROM OUR STOCKISTS

If you purchased Bianca Mavrick Jewellery from one of our stockists, please contact the original retailer regarding returns or faulty items.