Privacy

PRIVACY POLICY

Last updated: 7 November 2026

Bianca Mavrick Jewellery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit or make a purchase from biancamavrick.com.

By using our website, you acknowledge that your personal information may be handled as described in this policy.

1. INFORMATION WE COLLECT

When you visit our website, make a purchase, subscribe to our mailing list or contact us, we may collect personal information including:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Payment and transaction details

  • Order history and purchase preferences

  • Information you provide when contacting us or making an enquiry

We also automatically collect certain information about your device and interaction with our website. This may include your IP address, browser type, time zone, device information, pages viewed, products viewed, referring websites and how you interact with our website.

2. HOW WE USE YOUR INFORMATION

We collect and use personal information to:

  • Process and fulfil orders, including payment processing and delivery

  • Communicate with you about your order, delivery or customer service enquiries

  • Manage returns, refunds and exchanges where applicable

  • Provide updates about our products, collections and business, where you have chosen to receive them

  • Improve our website, products and customer experience

  • Understand how visitors use our website

  • Measure the effectiveness of our marketing and advertising

  • Detect and prevent fraudulent or unauthorised activity

  • Meet our legal and regulatory obligations

We only use personal information for purposes reasonably connected with operating our business and providing our services.

3. SHARING YOUR INFORMATION

We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

  • Shopify: Our ecommerce platform, which hosts our online store and processes customer and order information.

  • Shopify Email: Our email marketing service, which manages mailing-list subscriptions and sends marketing communications.

  • Payment providers: To securely process transactions.

  • Delivery providers: To fulfil and deliver orders.

  • Website analytics and advertising providers: To help us understand website activity, measure marketing performance and deliver relevant advertising.

  • Professional and regulatory services: Where required to meet legal obligations or protect our business and customers.

These providers may access personal information only to the extent necessary to perform their services. Their handling of information is also subject to their own privacy policies and practices.

We do not sell your personal information.

4. PAYMENT SECURITY

Payments made through our online store are processed by third-party payment providers. We do not directly store or have access to your complete credit or debit card details.

Shopify and its payment partners use security measures designed to protect payment information during processing. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

5. COOKIES AND WEBSITE ANALYTICS

Our website uses cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies are small files stored on your device that help websites remember information about your visit. They may be used to:

  • Remember items in your shopping cart

  • Support website functionality and navigation

  • Understand how visitors use our website

  • Analyse website performance

  • Help us improve our products, services and online experience

We may use analytics services, including services provided through Shopify or other third-party platforms, to understand website traffic and visitor behaviour.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. BEHAVIOURAL ADVERTISING

We may use third-party advertising services, including platforms such as Meta (Facebook and Instagram) and Google, to promote our products and reach people who may be interested in Bianca Mavrick Jewellery.

These services may use cookies, tracking pixels and similar technologies to collect information about your interactions with our website. This may include pages and products viewed, items added to your shopping cart, purchases made and other website activity.

We may share certain information or allow these technologies to operate on our website so that advertising partners can:

  • Show you relevant advertisements based on your interests or previous website activity

  • Remind you about products you have viewed or added to your cart

  • Create or reach audiences who may have similar interests to our customers

  • Measure the performance and effectiveness of our advertising campaigns

These advertising partners may combine information collected through our website with information they collect from other websites, apps or services, in accordance with their own privacy policies.

You can manage your advertising preferences through the relevant platform settings, including Meta's and Google's advertising controls. You can also manage cookies through your browser settings and any cookie preference tools available on our website.

Opting out of personalised advertising does not mean you will stop seeing advertisements; it means advertisements may be less relevant to your interests.

7. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may use your email address to send you updates about new collections, products, events, promotions and news from Bianca Mavrick Jewellery.

Our mailing list is managed through Shopify Email. You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

Making a purchase from our website does not automatically subscribe you to our marketing communications. We may, however, send essential transactional emails relating to your order, payment or delivery.

8. INTERNATIONAL DATA HANDLING

As our website operates through Shopify and other third-party service providers, your personal information may be stored or processed in countries outside Australia.

Where this occurs, we take reasonable steps to ensure that your information is handled in a manner consistent with this Privacy Policy and applicable privacy requirements.

Third-party providers may also be subject to the privacy laws of the countries in which they operate.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer service, maintaining business records and meeting legal and accounting obligations.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, where practicable.

10. YOUR PRIVACY RIGHTS

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

You can also unsubscribe from marketing communications at any time using the link provided in our emails.

To make a privacy-related request or ask a question about how we handle your personal information, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. These websites operate independently of Bianca Mavrick Jewellery and have their own privacy policies and practices.

We are not responsible for the content, security or privacy practices of external websites. We encourage you to review their policies before providing personal information.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers or legal requirements.

Any updates will be published on this page, with the revised date shown at the top of the policy.

13. CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Bianca Mavrick Jewellery
Business name: Bianca Mavrick Jewellery
ABN: 23 030 549 661
Location: Queensland, Australia
Email: info@biancamavrick.com
Website: biancamavrick.com