Find our most frequently asked questions below!  If your question is not answered here, please feel free to reach out to our team at info@biancamavrick.com who will be happy to assist you!

Australia Post Express delivery is FREE for all domestic orders over $100. All orders are sent via Australia Post. Australian orders under $100 have two shipping options; via standard Parcel Post for $8.00 or via Post Express for $10.00.

See our Shipping page for more details.

We ship to the following international countries via Australia Post — New Zealand, China, Hong Kong, Japan, Singapore, South Korea, Taiwan, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, USA, Canada and the United Kingdom.

Contact us if your country is not listed and we can see if it is possible to arrange delivery!

Please note all customs duties and taxes are the responsibility of the receiver.

We are a small but mighty team are dedicated to shipping orders as quickly as possible, however please allow us 1-3 days to process and dispatch your order.

Australia Post delivery times are currently as follows:

Express Post:

— Metro areas of NSW, VIC, ACT, QLD, SA will arrive in 1-3 business days.

— WA, NT & Rural areas: 3-4 business days.

Standard Parcel Post:

Standard Parcel Post will arrive in 2 - 5 business days depending on your location and proximity to Brisbane.

International Orders:

All International orders are sent with Australia Post with delivery times of 4-7 business days, excluding delays.

Please see here for international shipping times and prices which vary depending on your proximity to Australia.

We are a small business with limited stock availability. Please choose carefully and feel free to contact us if you have any questions before you purchase as we are unable to offer a refund simply due to change of mind.

In the event you do change your mind about your piece, Bianca Mavrick Jewellery will happily offer you a gift card to the full amount of your order including the shipping, within the first 7 days of receiving your item.

To organise an exchange or credit note, please email our customer care team at info@biancamavrick.com.

Please note: we are unable to accept returns or exchanges on earrings or pierced jewellery due to hygiene reasons.

Read our full return policy here

Subscribe to our mailing list to receive $10 off your first order over $100 AUD. Your code will be emailed to you and is valid for 3 months. Please note this offer is one use per customer. Find a link to subscribe via the pop-up and your exclusive code will remain accessible in our top header bar. Joining our mailing list gives you exclusive access to collections first and subscriber only offers.

We offer Afterpay on all transactions over $100 AUD. With Afterpay, you can buy now, receive your jewellery and pay in four interest free instalments.

Your jewellery will come in our signature branded packaging that we put so much love and energy into designing! Depending on the size of your piece, it will be placed in a drawstring pouch or jewellery box. Orders also include some extra goodies, like a look book poster from the collection.

Of course, lucky them! All jewellery comes with a personalised name card, so please leave a note at the checkout stipulating that your order is a gift and the recipients name. We’ll add a beautiful ribbon bow to the jewellery box also and include a blank notecard for you to write your love note!

We make jewellery outside of the traditional fashion cycle, via a small batch production model.

As styles sell out we introduce new designs and colourways and we opt for small considered capsule releases rather than adhering to faster paced, seasonal collections that often produce excess styles and results in sales and dead stock.

So if you see a style you love, make it yours - it's made in a limited quantity and might not be back in stock again!

Bianca Mavrick Jewellery is a small independent brand with sustainability at front of mind. We manufacture our jewellery in small batches.

Due to this, we often sell out of styles! To ensure you don’t miss out, pre-order to secure your item. This also helps to guide us to anticipate demand ensure we manufacture accurate quantities.

The date of arrival will be specified and your order will be dispatched as soon as the piece is in stock!

All Bianca Mavrick Jewellery pieces are original designs, designed by Bianca from her studio in Queensland, Australia.

Styles are handcrafted by in-house by the designer - a trained jeweller, and components are also made in conjunction with other local manufacturing businesses using specialised industrial processes.

Metals and raw materials are purchased through Australian metal merchants that employ sustainable practices.

When it is not possible to manufacturer a component of jewellery or the jewellery packaging in Australia due to limitations in the manufacturing landscape, Bianca partners with trusted manufacturers with ethical practices, family-run factories in Italy as well as South Korea and China.

Visit our care guide for detailed advice as to how to best care for your pieces. Your order will include a care card to remind you!

Bianca Mavrick Jewellery is stocked in select boutiques and gallery stores around Australia and internationally. Visit our Stockist page to find a list of retailers stocking Bianca Mavrick Jewellery.