Terms and Conditions

TERMS & CONDITIONS
Last updated: 7 November 2026

1. General Information

This website, biancamavrick.com, is operated by Bianca Mavrick Jewellery. Throughout these Terms & Conditions, the terms “we”, “us” and “our” refer to Bianca Mavrick Jewellery.

We provide this website, including the information, products and services available through it, subject to these Terms & Conditions.

By accessing our website, browsing our products or making a purchase, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Returns Policy.

Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or purchase our products.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we sell our products and services.

2. Website Use

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our website or products for any unlawful purpose or in a way that infringes the rights of others.

You must not attempt to interfere with the operation or security of our website, introduce malicious software, access restricted areas without authorisation, or use automated tools to collect or extract website content without our written permission.

We reserve the right to restrict or suspend access to our website where we reasonably believe these terms have been breached or the website is being misused.

3. Products and Product Descriptions

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, materials and other information displayed on our website are accurate and current.

We take care to represent the colours and finishes of our jewellery as accurately as possible. However, colours may appear differently depending on your device, screen settings and display capabilities.

Some products incorporate natural materials, including gemstones, pearls and other organic elements. Variations in colour, pattern, shape and finish are inherent characteristics of these materials and may occur between individual pieces.

We reserve the right to update product descriptions, specifications, availability and discontinue products where necessary.

Product availability is subject to stock levels. Where an item becomes unavailable after an order has been placed, we will contact you to arrange an appropriate resolution.

4. Pricing and Currency

All prices displayed on biancamavrick.com are in Australian dollars (AUD), unless otherwise stated.

Prices are subject to change from time to time to reflect changes in material costs, supplier pricing and other business considerations.

The price charged for an order will be the price displayed at the time of purchase, subject to any obvious pricing or administrative errors.

Shipping charges and any applicable taxes or other charges will be displayed during checkout where applicable.

For international orders, customs duties, import taxes and other charges imposed by the destination country may be payable by the customer unless otherwise stated at checkout.

5. Orders and Payment

By placing an order through our website, you confirm that the information provided is accurate and complete and that you are authorised to use the selected payment method.

All orders are subject to product availability and acceptance by Bianca Mavrick Jewellery.

Once an order has been placed, you will receive an order confirmation by email. This confirms that we have received your order but does not guarantee that the order can be fulfilled if an item is unavailable or an error has occurred.

We reserve the right to refuse or cancel an order where there are reasonable grounds to do so, including suspected fraudulent activity, unauthorised transactions, stock discrepancies or significant pricing or listing errors.

If we cancel an order after payment has been received, any amount paid for the cancelled order will be refunded.

Payments are processed through the payment providers available at checkout. We do not store or have direct access to your full credit or debit card details.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website or Shipping Policy.

Delivery timeframes are estimates and may vary depending on the destination, shipping provider, customs processing and other circumstances outside our control.

Once an order has been dispatched, responsibility for delivery rests with the relevant shipping provider, although we will assist with enquiries relating to delayed, missing or damaged deliveries.

For international orders, customers are responsible for any applicable customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated at checkout.

For further information about shipping options, rates and delivery timeframes, please refer to our Shipping Policy.

Nothing in this section limits your rights under Australian Consumer Law.

7. Returns, Refunds and Consumer Guarantees

We encourage customers to review product descriptions, materials, dimensions and other details carefully before placing an order.

Change-of-mind returns

We do not offer refunds, exchanges or store credit for change-of-mind purchases, including where a customer changes their mind, selects the incorrect product or colour, or decides that an item is no longer required.

Faulty or incorrect items

If you receive an item that is faulty, damaged, incorrect or does not meet the guarantees provided under Australian Consumer Law, please contact us at info@biancamavrick.com with your order details and a description of the issue.

We will assess the issue and work with you to provide an appropriate remedy in accordance with your rights under Australian Consumer Law.

Depending on the nature of the issue, this may include a repair, replacement or refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms & Conditions, or our Returns Policy, is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law or other applicable consumer protection legislation.

For further information, please refer to our Returns Policy.

8. Intellectual Property

All content on biancamavrick.com, including but not limited to product designs, original design components, photographs, graphics, illustrations, written content, branding, logos and website materials, is owned by Bianca Mavrick Jewellery or used under licence from the relevant copyright holders.

This content is protected by applicable intellectual property and copyright laws.

You may view and use our website for personal, non-commercial purposes only. You must not reproduce, copy, distribute, modify, publish, sell or commercially exploit any website content, product designs, images or other materials without our prior written permission.

All rights are reserved.

9. Third-Party Services and Links

Our website may contain links to third-party websites, services or resources that are not owned or operated by Bianca Mavrick Jewellery.

These links are provided for convenience and informational purposes. We are not responsible for the content, privacy practices, availability or operation of third-party websites or services.

Your use of third-party websites and services is subject to their own terms and policies.

10. Website Accuracy and Availability

We make reasonable efforts to ensure that our website operates correctly and that the information presented is accurate and up to date.

However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

We reserve the right to update, modify, suspend or discontinue any part of our website or services where necessary.

Where we identify an error in product information, pricing or availability, we reserve the right to correct that error. If an error materially affects an order, we will contact the customer to discuss an appropriate resolution.

11. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use and protect it, and the circumstances in which it may be shared with third-party service providers.

Your use of our website may involve cookies, tracking technologies and third-party advertising services to help us understand website activity, measure advertising performance and deliver relevant advertisements.

For further information about how we collect, use and share personal information for these purposes, please refer to our Privacy Policy.

12. Limitation of Liability

To the extent permitted by law, Bianca Mavrick Jewellery is not responsible for losses arising from circumstances beyond our reasonable control, including interruptions to website services, third-party service failures or delays caused by shipping providers.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded or restricted under Australian Consumer Law or other applicable legislation.

Where permitted by law, our liability for any other loss or damage arising in connection with the use of our website or services will be limited to the extent reasonably permitted by applicable law.

13. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal obligations.

Any changes will be published on this page, together with the revised date.

We encourage you to review these terms periodically. Your continued use of our website following the publication of updated terms constitutes acceptance of those changes, to the extent permitted by law.

14. Governing Law and Contact Information

These Terms & Conditions are governed by the laws of Queensland, Australia, together with applicable Commonwealth laws.

Nothing in these terms limits any mandatory consumer rights or protections that may apply in the jurisdiction where a customer resides.

If you have any questions about these Terms & Conditions, please contact us:

BUSINESS INFORMATION

Bianca Mavrick Jewellery
Business name: Bianca Mavrick Jewellery
ABN: 23 030 549 661
Location: Queensland, Australia
Email: info@biancamavrick.com
Website: biancamavrick.com